IT service provider with a buy-and-build strategy realizes 12% revenue growth and 10% cost savings through value-focused ERP transformation
IT Services / Private Equity
ERP Transformation
Client Context And Challenges
ITServiceCo, a private equity-backed international IT service provider, specializes in delivering infrastructure and operations services to SMEs across multiple geographies
Following an ambitious buy-and-build strategy, ITServiceCo aimed to unlock value from synergies across its acquisitions. The company identified a critical need to transform its operating model by redesigning processes and implementing scalable technology platforms to maximize value capture while mitigating the risks of large-scale transformation failures
Our Approach
Identified synergy opportunities across acquisitions and defined areas requiring differentiating capabilities for maximum value
Quantified the potential value of synergies to guide decision-making
Designed a new operating model, balancing process standardization for efficiency and differentiation for competitive market positioning
Conducted an RFP process to select the optimal system integrator and ERP/CRM platform
Established internal organisation and governance, and delivered results within 18 months
Impact We Achieved
12% revenue growth through increased workforce billability and cross-selling of services
10% cost savings driven by process optimization and automation across finance, HR, and procurement, resulting in streamlined headcount